Frequently Asked Questions
Want to keep track of your order? Be a member and track your order using our website. Just log in to your account and enter your order ID.
If you don't have your order number, Log into your account with us and go to 'Order History.' https://wearlemonade.com/signuplink
The first thing you need to do is to track your order. You will be able to see your order history on the website. We want the delivery process to go swiftly. That's why we do our best to meet deadlines. However, some things can run a little slower.
If you can't see the status of your order on the website, please fill the customer services contact form, and we will be in touch with you as soon as we can!
We are sorry to hear that your item is faulty. We would love to resolve it for you.
Please get in touch with our customer service team. Prepare a photo of the fault item so that it will be checked on receipt and validated. We will then send you a free return label, and you will be refunded.
Trust that all our parcels are checked before they leave our warehouse. Although sometimes, we can't predict what will happen during the delivery process, items can be missing from your parcel. If that's the case, immediately get in touch with our customer service team through the contact form. We will investigate thoroughly to work out what has happened and get the missing item sent to you.
If you have already received a dispatch email or notification from us, we can't cancel your order. If you have not received a dispatch confirmation yet, please get in touch with the service team right away to assist you in canceling your order.
Once you have placed your order, we cannot make changes because we are quick to pick and pack it up. This includes mode of delivery, address, and payment method. You can simply place another order.
Emails can get caught up in junk and spam folders. Make sure to check their first.
You can log into your customer account on our page and check order history, and you will be able to see all order details. If you need the email confirmation to be re-sent, please contact our customer services team.
In this case, you will need to contact customer services or message them using the contact form. We can then look on a case-by-case basis to see what has happened here and get it resolved for you!
We are sorry for your experience. We would certainly love to resolve this for you. Don't hesitate to get in touch with our customer service team. Prepare a photo of the incorrect item, and we will send a free returns label.
We will do everything we can to get the parcel back to you! We deal with this case-by-case basis and will speak to the courier to see if we can locate your package. If we cannot find your parcel, we will send a replacement to get to you as soon as possible.